Author Archives: Ashley Freeman

About Ashley Freeman

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  1. our USP as a Pirate Ship!

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    At our recent all company meeeting, Magic Mike created this image to bring to life the INVOLVE difference. A rather ship shape way of describing what we do I think you’ll agree.

     

  2. Get Involved Tv Launches

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    Check out our new online video channel, GET INVOLVED TV.

    Our ambition is for it to be a place where everyone can share real stories about employee engagement and change management, to pass on cool ideas and anecdotes, or just create a well-deserved respite and tickle you for 2 minutes of your working day.

    Stand up. Be counted. Get involved.

  3. Royal Visit

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    Thanks for popping in Kate.

  4. Make your employees more customer-centric

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    Are you worried about the attitudes of your customer facing staff?

    Our very own in-house Management Today Expert, James Prior, recommends these six tips to give them the right mindset to provide quality service.

    Click here to be enlightened.

  5. Recruiting Business Development Managers

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    INVOLVE is looking to recruit 2 Business Development Managers to work with our sales and marketing team to help set qualified new business meetings and pitches with Directors and Senior Managers of leading blue-chip businesses.

    We’re looking for recent university graduates that are excellent communicators, capable of producing good quality written work, conversing with gravitas with moderately senior business contacts, together with a high attention to detail.

    Click here to view the full job spec.

  6. Engagement = High Performing Business

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    There are some great stats in this month’s copy of Melcrum’s SCM magazine that back-up the value of investing in employee engagement. In case you missed it, here are some of them:

     

    • Highly engaged employees are 480% more committed to helping their company succeed

    • Companies that are highly effective at communication are 1.7 times as likely to outperform their peers

    • Companies highly effective at both communication and change management are 2.5 times as likely to outperform their peers as companies that are not highly effective in either area

     

    If you still have your doubts then perhaps refer to this animation we recently produced…

     

  7. What do people do all day?

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    A question we’ve all asked ourselves hundreds of times I’m sure!

    Well in case you weren’t sure, and more importantly would like to know more about the business and financial rewards of engaging your employees, then look no further. Just check out the cool animation we’ve just produced that answers all those questions and more.

    Feel free to forward onto your friends and colleagues, but please get in touch and send us your feedback.

    Oh, and keep the conversation going and get involved on Twitter at #GETINVOLVED.

    Click here to view video.

  8. Rhythm of Gatwick

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    I had the pleasure this week of attending one the training workshops that we’ve been running for Gatwick Airport for the past 5 months.

     

    Gatwicks business objective is straightforward. To differentiate themselves through delivering ‘unforgettable’ customer service. To make this happen, the aim is to embed the company values and a new service proposition, and use them to facilitate a transformation of the culture.

     

    The workshop objective was to get frontline employees to recognise the importance of customer service, to understand the impact they can have and what they can do to make it a reality. It’s the beginning of a long journey for them and this is step 1.

     

    Gatwick know that a traditional ‘chalk and talk’ approach wont work on their employees, and so asked us to design a more effective approach that is interactive and involving. It’s a ½ day training workshop for about 40 attendees, which is bing rolled out to all frontline employees. From baggage handlers to passenger assistants, police officers to bar staff, everyone gets involved in exercises and activities that are linked to service, which are balance of work and fun.

     

    Activities included:

     

    Navigation challenge – Teams of 20 were challenged to make it across a digital mine field, 1 by 1, without being allowed to talk. The activity forced them to work together and understand the impact of their actions in a high pressure situations.

     

    The Bigger Picture – Small teams worked together to paint 2 canvases each, both of which were used to make up a larger picture that conveyed the airports service ambition. Teams were urged to constantly communicate and monitor each other’s actions and progress, so that they could each see the impact they were having on the Bigger Picture.

     

    Call My Bluff – Using the aforementioned game show format, teams took it in turn to present 2 Gatwick service related stories – one was true and one that was false. Teams voted and awarded points for either guessing correctly or bluffing the competition. This exercise allowed teams to share good news stories and got them thinking about ways they could improve the current service levels, delivered in a fun and engaging way.

     

    Great to see people from very differnt parts of the business realising that they all have a role to play, why this change is needed, what needs to change, and collectively pulling together to try and make a diffference.

    Heathrow, you’ve been warned!

  9. Recruiting Senior Digital Designer

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    INVOLVE is looking to recruit a talented digital creative with a wealth of experience of working with leading businesses and brands across digital platforms.

    The candidate must be able to demonstrate the experience and capability to both “think and do”. Meaning, we’re looking for a strategic thinking, all-rounder with digital design / art direction experience to join the digital team.

    Click here to view the full job spec.

  10. This Years Christmas No.1

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    Instead of sending a regular card to wish everyone a Merry Christmas, we decided to raise some money for our charity this year by attempting to make a Christmas music video in the style of a famous American TV show!

     

     

    The idea is that people find this so jaw-droppingly impressive, they become instantly over-generous, max out their credit card and send the link to everyone they know, creating an unprecedented global wave of love and happiness.

    Back to reality! We had a good time doing it so we just hope that you too find it amusing/cringing enough to be moved to donate £2 to The Clabile Trust, which INVOLVE has supported for the last 7 years.

    To find out more about the great work The Clabile Trust does for disadvantaged children please visit our JustGiving page here.

    Whether you make a donation or not, please forward the link far and wide. As well as making a difference, we may just beat Little Mix to the top of the charts!

    Thanks a million (hopefully!), have a wonderful Christmas and see you in the new year.

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